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A major shift in focus on the customer and its needs along with the introduction of a seamless omni-channel view. With modern technology becoming so intertwined both in B2C and B2B experiences, planning and anticipating user needs and supply cycles are ever so important.
Working with global retail/e-tail companies DEC consultants have vast experience in delivering major digital programmes including introduction and successful implementation of a true omni-channel vision. Shifting the mindset to a customer centric focus and introducing products and applications to support the rapidly changing market and customer demands, DEC consultant helped in paving the way to a modern, efficient and improved customer journey in a few multi national retailers.