Digital Evolution Consulting

Case Studies

A Client Success Story with a Global Telco


The client IT service delivery and release programme for this Telco that was failing to meet SLA measures due to poor delivery performance and the Telco faced negative press for these failures.


DEC Consultant tasked by the Telco delivery director to face a board of client stakeholders on behalf of the company and turn around delivery performance.


DEC Consultant proposed a review and re-engineering of the Telco’s delivery processes