Digital Evolution Consulting

Case Studies

A Client Success Story with Engine Transformation

Situation

Business grown through acquisitions and subsequently merged resulting in siloed working and inefficient client deliveries with a lot of data errors.

Task

To review the UK business and make recommendations for lean improvement.

Actions

DEC proposed a review of Engine Transformation’s people, processes, technology and culture and this culminated in the rollout of an agile transformation following the below method:

  • Review business strategy.
  • AS IS processes, people, technology.
  • Change priorities agreed.
  • High level design of TO BE model & draft change plan
  • Transformation roadmap agreed.
  • Change team setup to deliver incremental improvements and monitor end to end cycles of client product delivery.
  • Refined business strategy.
  • TO BE operating model (processes, team structure, tools and behaviours).
  • Agile training design.
  • Company Board agreed to new model.
  • Trained and coached staff on new process + agile ways of working.
  • Transitioned process management and agile coaching to BAU teams.
  • Led the transformation programme to deliver cultural (mindset), organisational and lean process change across the UK business (approx. 100 staff).
  • Transformed functional silos into agile delivery teams, utilising Kanban, Lean and practical tools.
  • Champions in place across the business to maintain new process and behaviours.

Results

  • Reduced data errors / operational re-work by 70%, within 3 months, thus improving the output quality for clients.
  • ISO Compliance achieved against industry standards for quality.
  • Testimonial from Engine Transformation CEO.